holidayhomes in the heart of the ardennes
At reservation, 250€ must be paid within 7 days after receiving confirmation, as an advance.
The remaining sum of rent, cleaning and security (garanty) (250 €) must be paid no later than 8 weeks before arrival.
If you book less than 8 weeks in advance, the full amount must be paid.
In case of cancellation more than 6 weeks before arrival , 30% of the rent will be retained as a cancellation fee.
In case of cancellation less than 6 weeks and more than 4 weeks before arrival, 60% of the rent will be retained as a cancellation fee.
If canceled less than 4 weeks before arrival, 90% of the rent will be retained.
In case of cancellation on the first day of stay or later, the cancellation costs amount to 100% of the travel sum.
Any cancellation insurance can be taken out with your own insurance company.
smoking is not allowed in the homes!
Pets are not allowed in the houses, except in the house in Samrée!
stay in a period subject to covid-19 measures
Of all guests who stay with us (Ardennature) during a period in which the (Belgian) governments impose COVID19 measures,
we expect them to adhere to the imposed measures!
If the government allows rental, but imposes restrictions on the composition of your travelling group (groups of friends, multiple families, elderly, maximum number of people, ...), the travelling group must be adapted accordingly.
If you still decide to cancel, the normal cancellation conditions apply. influenced by subject to
Annulation because of Covid-19
We offer guests who book directly with us (Ardennature) the possibility to rebook for free at a later date,
if their stay falls in a period in which the corona measures imposed by the Belgian authorities prevent the holiday home from being used.
May the stay not continue by extended or tightened measures regarding covid-19,
Then we offer affected guests a voucher worth the amount already paid with the following conditions:
- The voucher can be used for a stay that starts up to one year after the start date of the currently booked stay.
- No total or partial cash refund is possible. (Of course you can always contribute for a more expensive period if you wish.)
If the corona measures do not prevent you from entering the holiday home, but you cancel the reservation yourself, the cancellation conditions of your booking will of course apply
Unfortunately, there are too many uncertainties about opening the borders. If you can not reach our house because of closed borders or measures in your own country, but we can open the house for you, this will be considered a cancellation of the guest and the normal cancellation conditions apply.