General rental conditions:

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Holiday rentals Le Loup d'Engreux:'le Loup'- 'le Renard'- 'La Belette'

Holiday rentals Vergers de Thimont:'Bigarreau'-'Marie-Josée Dotée'-'Bonne Louise'

Holiday home in Samrée: Natura

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1. GENERAL

1a. The rental conditions are binding both for the landlord and for the person who concludes the rental agreement.
1b. The main tenant is liable for the co-tenants and any guests.
1c. Subletting by the main tenant and co-tenants is not permitted.
1d. The landlord is available by phone for the holiday home  (as in confirmation email)

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2. RESERVATION

2a.Reservation of the holiday home is done online/via email.  The reservation is final and binding after payment of the advance,
2b. The owner reserves the right to refuse a booking.

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3. RENTAL AGREEMENT

3a. After the reservation you will receive a confirmation email, this is the rental agreement
3b. The confirmation email contains  the following information: name and contact details of the tenant, rental period, the rental price and detail of the costs, cleaning and the deposit.

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4. PAYMENT

4a. Payments must be made by deposit / bank transfer or online payment paypal / stripe. You will receive this information on the confirmation email.
4b. Advance: no later than 8 days after receipt of the confirmation email, you pay an advance of € 250;

4c. Balance: you pay the remaining part of the rental amount and costs no later than 6 weeks before the start of the stay.
4d. When booking within 6 weeks before the stay, you must pay the full amount as soon as you receive the confirmation email.

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5. MAXIMUM NUMBER OF PERSONS,

The house description states that in the holiday home a maximum of  9 persons incl. In case of exceeding, the rental agreement  will be considered dissolved and access to the holiday home will be refused without entitlement to a refund of the rent. Exceptions can only be accepted after consultation and confirmation in advance.  The main tenant is liable for damage caused by exceptional overcrowding.

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6. TAKE CARE OF HOME AND ENVIRONMENT

6.1. The rented holiday home must be occupied by you with care, taking into account the tranquility of the environment. If the tenant causes serious nuisance or nuisance to his environment, he can be denied further access to the holiday home, without claiming a refund of the rent.
6.2. The main tenant is liable for the behavior and conduct of those who are in the holiday home on his behalf, as well as for any damage they cause.

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6.3. Final cleaning: Unless otherwise agreed, the final cleaning is provided by us,

but the rented holiday home must always be left 'broom clean' after your stay:

Crockery and accessories must also be returned to the cupboards clean, but a final wash may still be done.

The refrigerator and kitchen must be left tidy.

Furniture, duvets and pillows must be in the correct rooms as you found them on arrival. The Landlord has the right to charge extra cleaning costs if extra (i.e. more than normal) time and/or equipment is required to restore the rented property to the state it was delivered upon arrival of the tenant. All costs that arise because you do not deliver the house on time will be recovered from you.

Cannot be guaranteed: cleaning of all windows.

6.4. When the central heating is on, always close all windows and doors.

All windows and doors, including velux, are also closed upon departure.

If this does not happen, we will deduct 50 € costs!

The heating must be turned off on departure!

If this does not happen, we will deduct 50 € costs!
6.5. upon departure, all electrical appliances must be turned off. except refrigerator!

6.6. . The use of the barbecue is not the responsibility of the landlord. Also, the cleaning of the barbeque is not part of the final cleaning of the house, but the responsibility of the tenant who uses it.

6.7. Hygienic waste, Sanitary napkins and tampons may not be drawn through the toilet, due to the risk of blockage of the treatment plant. If this does happen and a blockage occurs, the unblocking costs will be borne by the tenant (deduction from the deposit).

6.8. Smoking is not allowed in the house. Failure to comply with this rule may result in the withholding of the deposit. (For, among other things, any cleaning costs of curtains and other goods due to smoke smells)

6.9. Pets are only allowed in the holiday homes equipped for this purpose, otherwise not. Failure to comply with this rule will result in the withholding of the full deposit.
6.10. In the event of loss of keys, a fixed cost of €150.00 will be charged. (For replacing locks and reproducing new keys)

6.11. Goods found after your departure will be kept for you for a reasonable period of time, but we will not take any responsibility for this.

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7. DEPOSIT

7.1. The deposit mainly has a preventive purpose and serves to cover any damage to the property caused by the tenant. You are required to pay a deposit of € 250.00 to our account. If the damage caused is greater than the deposit,

then the tenant is obliged to make an additional payment.
7.2. In the unlikely event that the tenant causes damage to the rented house and/or inventory,

this must be reported immediately to the lessor.

7.3. When damage is reported immediately, as described above, consultation can be held with the lessor. If the damage is determined after departure of the main tenant, he will have to accept the ruling of the landlord.

7.4. Obvious defects in the property or its contents must be reported to the lessor within four hours of moving into it. Even if only 1 key is present, this must be reported immediately!

7.5. The deposit will be refunded within one month after your departure, less any damage,

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8. ARRIVAL AND DEPARTURE TIMES

8.1. Unless otherwise agreed:

is the start of the stay always on the day of arrival from 4 p.m.,

you must vacate the house by 10:00 am on the day of departure at the latest., except for departures on sundays only at 8 pm.

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In case of departure at a later time, the tenant must pay an additional rental amount per day.

8.2. The landlord has the task of ensuring that the rented house is delivered to you in a clean and orderly condition. You must make any comments about this known to the lessor.

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9. CANCELLATION AND MODIFICATION

9.1. Cancellation  and change by the renter:

Cancellation conditions:

In case of cancellation more than 6 weeks before arrival, 30% of the rental sum  will be retained as a cancellation fee.

In case of cancellation less than 6 weeks and more than 4 weeks before arrival, 60% of the rental sum  will be retained as a cancellation fee.

In case of cancellation less than 4 weeks before arrival, 90% of the rent will be retained.

In case of cancellation on the first day of stay or later, the cancellation costs amount to 100% of the travel sum.

Any cancellation insurance must be taken out by the tenant with his/her own insurance company.

9.2. Cancellation by "Ardennature"/the landlord:
      The landlord is entitled to consider the rental contract dissolved in one of the following cases:
  a. the tenant has not complied with the agreed payment terms.
  b. the tenant does not comply with these rental conditions during the stay in the holiday home.

9.3 Cancellation due to force majeure. In case of force majeure such as war, natural disaster, extraordinary weather conditions, pandemic, death of one of the owners/landlords, etc., the lessor can cancel the rental without compensation or refund.

 

Because we understand the uncertainty when booking your holiday and the ambiguity that is currently still there about the measures imposed by the Belgian governments

we make the following arrangements:

 

• We offer guests who book directly with us (Ardennature) the possibility to rebook free of charge to a later time, if their stay falls in a period in which the COVID19 measures imposed by the Belgian authorities prevent them from renting out the holiday home.

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• If the holiday home cannot be rented out due to extension or tightening of the measures regarding covid-19, we will offer the affected guests a voucher worth the amount already paid with the following conditions:

 

- The voucher can be used for a stay that starts up to one year after the start date of the currently booked stay.

- No full or partial cash refund is possible. (Of course you can always impose for a more expensive period if you wish.)

 

• The granting of a voucher is ONLY applicable if the house cannot be rented out or reached due to the Belgian COVID measures.

 

If the COVID measures do not prevent you from renting out the holiday home, but you cancel the reservation yourself for another reason, the cancellation conditions of your booking will of course apply. In this case, no voucher will be awarded.

 

If the government allows rental, but imposes restrictions with regard to the composition of your party (groups of friends, several families, elders, maximum number of people, ...) this does not give rise to the award of a voucher. In that case you can of course come with a slimmed-down group.  If you still decide to cancel, the normal cancellation conditions apply.

 

If our house is allowed to be rented out, but guests cannot reach us due to closed borders or measures outside Belgium, this will be regarded as a cancellation by the guest and the normal cancellation conditions will apply. In this case, no voucher will be awarded.

 

10. COMPLAINTS

11.1. Despite our efforts, you may be of the opinion that you have a justified complaint with regard to the rented holiday home.
11.2. Complaint procedure: Any complaints that you notice when you move into the holiday home or during your stay must be submitted to the owners immediately and within 24 hours at the latest. The owners try as much as possible to solve the complaint on the spot.

 

11. LIABILITY

11.1. the lessor is not liable for any shortcoming(s) in the performance of the agreement, insofar as this shortcoming(s) is/are not due to its fault,
11.1.1 The landlord is therefore not liable for temporary failures or malfunctions in and around the holiday home of water and/or energy management, heating installation, etc. nor for changes in access routes, traffic connections, relocation and/or closure of shops, companies, etc.
11.1.2 The lessor is also not liable for building and construction work, street works, etc. around the holiday home insofar as these have not been announced in advance.
11.2. the lessor is not liable for damage resulting from the incorrect execution of the rental agreement, if and insofar as this incorrect execution can be attributed to the lessee.
11.3 the lessor cannot accept any liability for loss, theft, damage or injury of any nature whatsoever caused to or by tenants of the holiday home.
11.4 the lessor is not liable for damage as a result of force majeure (war, military exercises, strikes, natural disasters, nuclear disasters, pandemic, etc.).


No mention or deletion may be added to these conditions without the agreement of the renter/owner.

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