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holidayhomes in heart of the ardennes

Terms of payment:

When booking, 250€ must be paid as an advance on the rent within 7 days after receipt of the confirmation. 

The remaining amount (rent, cleaning and deposit) must be paid no later than 6 weeks before arrival. 

When you book less than 8 weeks in advance, the full amount must be paid in one go.

Cancellation conditions:

In case of cancellation more than 6 weeks before arrival, 30% of the rent will be withheld as a cancellation fee.

In case of cancellation less than 6 weeks and more than 4 weeks before arrival, 60% of the rent will be retained as a cancellation fee.

In case of cancellation less than 4 weeks before arrival, 90% of the rent will be retained.

In case of cancellation on the first day of stay or later, the cancellation costs amount to 100% of the travel sum.

Any cancellation insurance can be taken out with your own insurance company.

to smoke is not allowed in the houses!

Pets are not allowed in the holidayhomes in Thimont!

stay during period with restrictions (such as Covid-19)

Of all guests who stay with us (Ardennature) in a period in which the (Belgian) authorities  impose measures regarding this stay,

We expect them to comply with the measures imposed! ​

 

If the government allows rental, but imposes restrictions with regard to the composition of your group (groups of friends, several families, elders, maximum number of people, ...), the travel group must be adjusted accordingly.

If you still decide to cancel, the normal cancellation conditions apply. 

Cancellation due to measures ( like Covid-19)

We make the following arrangements regarding any measures imposed by the Belgian authorities:

 

We offer guests who book directly with us (Ardennature) the option to rebook free of charge to a later time, if their stay falls in a period in which  measures imposed by the Belgian authorities prevent them from renting out the holiday home.

· If the holiday home cannot be rented out due to extension or tightening of the measures , we will offer the affected guests a voucher worth the amount already paid with the following conditions:

 

       - The voucher can be used for a stay that starts up to one year after the start date of the currently booked stay.

       - No full or partial cash refund is possible. (Of course you can always impose for a more expensive period if you wish.)

· The granting of a voucher is ONLY applicable if the house cannot be rented out or reached due to  Belgian measures.

 

If the measures do not prevent you from renting out the holiday home, but you cancel the reservation yourself for another reason (illness, contamination,..), the cancellation conditions of your booking will of course apply. In this case, no voucher will be awarded.

 

If the government allows rental, but imposes restrictions with regard to the composition of your party (groups of friends, several families, elders, maximum number of people, ...) this does not give rise to the award of a voucher. In that case you can of course come with a slimmed-down group.  If you still decide to cancel, the normal cancellation conditions apply.  

 

If our house is allowed to be rented out, but guests cannot reach us due to closed borders or measures outside Belgium, this will be regarded as a cancellation by the guest and the normal cancellation conditions will apply. In this case, no voucher will be awarded.

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